Company Definitions

• User/You: refers to any individual who accesses or uses The Karan’s services. Services include counselling, self-growth programs, workshops, webinars, wellness content, and spiritual healing that is strictly non-religious, non-occult, and excludes black magic.
• Personal Information: means data that identifies you personally, such as your name, email address, phone number, and billing details.
• Sensitive Information: refers to information you voluntarily share during counselling sessions, including details about your mental well-being or health.
• Session Data: encompasses notes, schedules, preferences, and any other information associated with your sessions.

User Consent

Initial Consent

By registering with or using The Karan’s services, you consent to the collection, processing, and use of your personal data for purposes including service delivery, communication, analytics, and compliance with legal obligations.

Continuous Consent

By continuing to use our website and services, you agree to this Privacy Policy, which will remain in effect until you formally withdraw your consent in writing.

Updates to the Policy

The Karan may update or modify this Privacy Policy at any time as needed without any notification. The latest version, last updated on 3 November 2025, will be available at www.thekaran.in/privacypolicy. Continued use of the website following any changes constitutes your acceptance of the updated Policy.

Collection of Personal Information

The Karan collects personal information to ensure a secure, personalized, and efficient user experience.

• Mandatory Information: Users are required to provide essential details such as phone number, email, city, and date of birth when registering or booking a session. This information is necessary for communication, identity verification, booking confirmation, and effective support. All fields must be completed to ensure proper service delivery and accurate handling of requests.
• Session Data: Any information shared during counselling, healing, or sessions—including personal disclosures and emotional or wellness concerns—is kept strictly confidential. This session data is protected by internal safeguards and relevant laws to maintain privacy and security.
• Transaction Reference: For service bookings, The Karan retains minimal records such as “session booked” or “payment completed.” No payment or financial information is stored on The Karan servers; all transactions are securely processed through trusted third-party payment gateways.
• Feedback/Testimonial Data: By voluntarily submitting reviews, survey responses, or testimonials, users agree that their information may be stored internally for quality checks or used externally for marketing purposes, but only with prior consent.
• Automatically Collected Information: To ensure smooth service operation and improve functionality, The Karan automatically collects technical data including IP addresses (for approximate location, security, and fraud prevention), browser type and version (to optimize compatibility), operating system and device information (to enhance performance), cookies and tracking technologies (to personalize experience), and log files recording activity such as visited pages, time spent, and errors (for troubleshooting and security monitoring).
• Sensitive Personal Data: Information voluntarily shared for emotional support, wellness guidance, or counselling is treated with the highest level of confidentiality. The Karan complies with applicable laws and industry best practices to securely handle, store, and protect sensitive personal data from unauthorized access or misuse.

Purpose and Use of Data

The Karan uses the personal information it collects to improve user experience, provide secure services, and ensure compliance with applicable laws.

• Service Personalization: The collected data helps build user profiles, enabling The Karan to tailor services, suggestions, and recommendations based on individual preferences, past interactions, and behavioral patterns, thereby ensuring a more relevant and meaningful experience.
• Secure Communication: Contact information, such as phone numbers and email addresses, is used for internal messaging, session updates, and service notifications. The Karan keeps all personal details confidential and never shares them with external parties without explicit consent.
• Analytics and Website Improvement: Technical and usage data are analyzed to monitor and enhance website performance, improve content, optimize navigation, and resolve operational issues. This analysis helps maintain efficient, user-friendly, and secure services.
• Marketing and Communication: With explicit consent, The Karan may send newsletters, service updates, promotional messages, or other relevant communications. Users can opt out of such communications anytime without affecting their access to core services.
• Legal Compliance and Fraud Prevention: Personal information may be used to comply with legal obligations, respond to court orders, assist regulatory investigations, and detect or prevent fraudulent activities to ensure operational safety and legality.

Note on Communications & Fraud Prevention: The Karan does not initiate calls from its front office. All official communications—including calls, messages, and emails—occur only through verified channels listed on the website or platform. Users should treat any unsolicited contact as potential fraud and report it immediately.

Data Security and Storage

The Karan is dedicated to protecting users’ personal information by implementing industry-standard security practices.

• Commitment to Security: The platform employs SSL encryption for secure data transmission, utilizes secure servers and firewalls, and conducts periodic security audits to detect and address vulnerabilities. These measures help protect personal data from unauthorized access, loss, or misuse.
• Safe Communication: Users are encouraged to safeguard their own devices when interacting with The Karan, such as when accessing messages, submitting forms, or attending online sessions, to maintain confidentiality.
• Data Retention: Personal information is kept only as long as necessary to deliver services, comply with legal requirements, or support operational needs. Once no longer needed, data is securely deleted or anonymized to uphold user privacy.
• Security Measures: Security is further strengthened through restricted staff access on a need-to-know basis and adherence to standard payment security protocols for transactions.

Confidentiality

The Karan strictly maintains confidentiality for all personal, sensitive, and session-related data. Any information shared during counselling, healing, or wellness sessions is handled with the utmost privacy and will not be shared, disclosed, or used without explicit user consent, except when legally required. All staff, service providers, and partners are bound by confidentiality agreements to ensure continuous protection of user information.

The Karan does not disclose user identities. Data used for cookies, analytics, or marketing is always anonymized and never linked to individual identities.

Note: While The Karan deploys robust security measures, users should be aware that no online system can guarantee complete protection against all risks.

Consent Management

Users can manage their consent preferences at any time, including opting out of marketing communications or adjusting cookie settings. Requests for information about data usage or withdrawal of consent can be submitted to The Karan’s support team. The Karan’s maintains transparency by clearly explaining how personal data is processed.

Cookies, IP, and Tracking

The Karan uses cookies and tracking technologies to enhance website functionality and user experience.

• Strictly Necessary Cookies: These cookies are essential for login, authentication, and secure navigation. Disabling them may impact the ability to use certain website features.
• Performance/Analytics Cookies: These collect anonymous data about pages visited, time spent, and errors encountered to help improve website performance.
• Functional Cookies: These remember user preferences, such as language or display settings, to provide a more convenient experience.
• Marketing/Targeting Cookies: Used only with user consent, these cookies deliver personalized offers and updates.

Managing Cookies: Users can control or disable cookies through their browser settings; however, this may limit some website functionalities.

Log Files and Tracking: Server logs automatically record technical details like IP addresses, browser type, device information, timestamps, and errors. These logs assist with security monitoring, troubleshooting, and optimizing performance.

Sharing Personal Information

The Karan does not sell, rent, or trade user data and limits personal or confidential information access among staff to a strict need-to-know basis. Data sharing occurs only with trusted third-party service providers, for legal compliance, or during business restructures.

• Service Providers: Data is shared with trusted partners like hosting and payment processors, all under strict confidentiality agreements.
• Legal Compliance: Information is disclosed when required by applicable laws, regulations, or legal processes.
• Business Restructuring: Data may be shared during mergers, acquisitions, or business transfers.

Sensitive counselling and session data remain strictly confidential and are never shared for marketing or resale purposes.

User Rights

Users have the right to access, correct, or request deletion of their personal data. Consent for data processing can be withdrawn at any time; however, some services may require certain information to function properly. Users may also opt out of marketing communications without affecting their access to core services.

Children’s Privacy

The Karan services are intended exclusively for users aged 18 years and older. We do not knowingly collect personal information from children under the age of 13. If any such data is accidentally collected, it will be promptly deleted. Parents or guardians may contact The Karan to request the removal of any personal information related to children.

Intellectual Property & User Submissions

Testimonials, reviews, or feedback shared voluntarily by users may be used for marketing purposes only with prior permission. However, session notes, personal disclosures, or any sensitive information will never be made public or used without explicit written consent from the user.

Third-Party Links

The Website may contain links to third-party websites or platforms. The Karan is not responsible for their privacy practices or content. Users are encouraged to review the privacy policies of such external sites before sharing information.

Payment & Refund Data

Payments are securely processed through third-party gateways; sensitive card information is not stored by The Karan.

Refunds follow Terms & Conditions, subject to a 24-hour cancellation period, with The Karan reserving approval rights.

Advertising and Promotional Compliance

All promotional activities on the website adhere to the guidelines set forth by the Advertising Standards Council of India (ASCI) and comply with the Consumer Protection Act, 2019. Any guidance or suggestions provided on the website are for informational purposes only and do not guarantee specific outcomes.

Legal Compliance and Data Sharing

The Karan may disclose user information when legally required, including in response to court orders, investigations, or regulatory obligations. Except in such cases, all user data is used solely for internal purposes related to service delivery and improvement.

Contact Information

For any questions, concerns, or requests regarding this Refund and Cancellation Policy, please contact us:

Email: info@thekaran.in

Phone: +91 7520000333