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1. Introduction

Welcome to The Karan. These Terms and Conditions (“Terms”) govern your use of our website (www.thekaran.in) and related platforms. By accessing or using our services, you acknowledge that you have read, understood, and agreed to comply with these Terms. If you do not agree, you must immediately discontinue using the website and our services.

The Karan provides guidance-based services, including counselling, spiritual healing, energy balancing, and emotional well-being support. These services are not a substitute for professional medical treatment, licensed therapy, legal advice, or financial planning.

The Karan makes no guarantees or warranties regarding the results, effectiveness, or outcomes of the services provided. Users acknowledge and accept that they use the platform and services at their own risk.

2. Definitions

  • Company / The Karan/ We / Us: Refers to The Karan, including its representatives, employees, and affiliates.
  • User / You: Refers to any individual accessing or using The Karan’s website, platforms, or services.
  • Services: Refers to the guidance-based offerings provided by The Karan, including but not limited to counselling, emotional and spiritual support, energy healing, manifestation guidance, customer support, and related sessions.
  • Content: Refers to all written, audio, video, digital, or live materials created, published, or distributed by The Karan.

3. Governing Law & Jurisdiction

All users are required to comply with applicable laws of India. By using The Karan, you accept these Terms and agree to comply with them. These Terms are governed by the laws of India, including the Indian Contract Act, 1872, the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023. Continued use of the platform indicates your acceptance of these Terms, including any future updates or revisions.

All disputes, claims, or legal proceedings arising out of or in connection with these Terms will fall under the exclusive jurisdiction of the courts in Gujarat, India.

4. Children Policy

To access The Karan’s services, users must meet certain eligibility requirements. Users must be at least 18 years old to use the platform independently, while those under 18 may only access the platform under the supervision of a parent or legal guardian.

The Karan services are intended exclusively for users aged 18 years and older. We do not knowingly collect personal information from children under the age of 13. If any such data is accidentally collected, it will be promptly deleted. Parents or guardians may contact The Karan to request the removal of any personal information related to children.

By using our services, you confirm that all information provided during registration and use of services is accurate, complete, and kept up to date, and that you have the legal capacity to enter into binding agreements under applicable law.

5. Services Offered and Disclaimers

The Karan provides guidance-based services to support your emotional, and spiritual well-being:

  • Positive, Spiritual & Energy Healing: Sessions designed to balance energy and improve emotional stability.
  • Guidance: Techniques to clarify intentions, align thoughts, and take action toward personal goals.
  • Self-Growth Guidance: Support for stress management, relationships, and emotional clarity.

Disclaimer: All services are guidance-based. Results may vary and are not guaranteed. The Karan services are not a substitute for professional medical care, licensed therapy, legal advice, or financial planning. The Karan does not practice tantra, occult practices, black magic, or any harmful/unethical rituals.

6. Payments, Pricing, and Taxes

Payments for sessions can be made via UPI, debit/credit cards, net banking, or digital wallets through secure PCI-DSS (Payment Card Industry Data Security Standard) compliant gateways Trusted Third Party. Applicable GST and taxes will be charged as per Indian laws. Users are responsible for ensuring correct billing and contact information while making payments.

7. Cancellation and Refund

Refunds for Wrong Contact Number

Refunds will not be provided if the User provides an incorrect contact number, fails to maintain adequate network coverage, or does not answer the call once it is connected.

Bank/Payment Gateway Deductions

In cases where a refund is applicable, applicable bank charges, payment gateway fees, and any other processing fees already incurred will be deducted before issuing the refund.

Server Issues & Duplicate Payments

  • If your account has been debited, do not attempt payment again and immediately contact customer support to confirm.
  • If your account has not been debited, you may safely initiate a fresh transaction.

Refund Criteria

Refunds may be considered in the following cases:

  • Network disruptions that affect chat/call sessions (e.g., weak signal, background noise, inaudibility).
  • Consultant is unable to communicate fluently in the language stated in their profile.
  • If we take an unreasonably long time to respond.

The Karan Cancellations

If The Karan cancels or reschedules a session after payment has been made, the User may either (a) apply the payment to the rescheduled session, or (b) request a full refund.

Refund Timeline

Refund requests must be initiated within 24 hours of the payment. Requests made after this period will not be eligible for a refund and Once your refund request is approved, the amount will be processed and credited back to your original payment method within 5–7 business days.

To learn more about our refund process, please review our Refund Policy.

8. Collection of Personal Information

We collect Personal Information for enabling us to provide you with our services, we hereby inform you that, in the eventuality of you registering with us, we may store your below mentioned information: User Name, Email and Geographical Address, Landline and Mobile Phone Numbers.

In addition to your above information, we reserve the right to collect information with reference to your geographical location, IP address, the device type you use to access the website and its services, and also your website usage habits and website interaction.

To receive and store specific information about you and your usage of our website and its services, and record all communication between you and www.thekaran.in, we deploy the use of cookies.

9. Use of Personal Information

We expressly state that all your personal information collected and stored by us, is used ethically for the purpose of providing you with a highly personalised experience. After obtaining your consent, we make use of this information to improve our promotions and marketing efforts, data analysis, website content improvement, improving service offerings, improving website layout and other elements, with the express intention of increasing the user-friendly aspect of the website.

Only and only if you have permitted The Karan Healer and Counsellor to track your IP address and save cookies on your device, only then, we, personalise experiences for you.

Please make a note that all or any such collected and stored data is shared or used with any of their parts only after your express consent. We fully respect your privacy and understand that the personal information shared by you on our website is extremely sensitive. If you use any of the counselling services offered by The Karan Healer and Counsellor, we collect your information including Personal Information, User Data, and any other access related information for use of the website services, we reserve the right to retain such collected and stored information for a limited period as we deem necessary.

In order to provide a seamless experience on our website the Company may use Personal Data collected through cookies, log file, device identifiers, location data and clear gifs information to:

  1. To provide and maintain our Service, including to monitor the usage of our service and remember information so that you don’t have to re-enter the information when you visit the website again.
  2. To manage Your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
  3. To contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation and for improving our website services and providing personalised information and content.
  4. To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
  5. For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
  6. To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our Service.
  7. To fulfill or meet the reason you provided the information. For example, if you share your contact information to ask a question about our Service, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a product or service, We will use that information to process Your payment and facilitate delivery.
  8. For internal administrative and auditing purposes.

While we make all efforts that our advice yields results, we will not refund or adjust the monies paid to you against availing our advice, services, therapies, or products. All payments made by you are NON-REFUNDABLE under any or all circumstances. Any request or claim for refunding all monies paid by you, either partially or fully, will not be entertained. By entering and using this website, and availing our advice, services, therapies, or products, you unconditionally and completely understand, agree and accept this NO REFUND UNDER ANY CIRCUMSTANCES policy, and duly agree to abide by it.

10. Security of Personal Data and Confidentiality

Please note that any information that you share with us during counselling sessions, shall not be shared with, its employees, agents or any of the third party contractors.

Only if The Karan Healer and Counsellor believes that if there is a significant or real threat to you, your health or public safety only then, we will share such information with our experts mostly orally. Or if this information is mandatorily required and officially requested by any legally competent authority or law enforcement agency. We also reserve the right to monitor and record all conversations between you and our customer service personnel, for the purpose of ensuring excellent customer service levels, training and quality assurance.

Cookies

For collecting your personal information, we use “cookies”, which are small data files transferred to the hard disk of your computer for the purpose of record-keeping. If you do not want these cookies on your computer’s hard disk, you can alter the settings of your web browser for “stopping all cookies” or “prompting you before a cookie is installed”. Please be informed that, if you choose not to accept these cookies, you will not be able to continue using the website and its services. Website users are increasingly experiencing cyber fraud and phishing activities such as account hacking and online identity theft. When you are prompted to share personal and account information, you must always share such information only on our secure system.

We never ask for information related to your account or credit card in any non-secured environment or through unsolicited email, phone or SMS conversation.

Sharing content

When it comes to sharing your data, we may share this information with businesses that are legally part of the same group of companies that The Karan Healer and Counsellor is a part of. However, before sharing any or all of such information, we may remove those data parts that can potentially identify you. We will combine the information in such a way that it will no longer be associated with you and maintain 100% anonymity.

However, if you share your personal information or data and post to any social media account, it can be re-shared by others, re-posted by us, or used by The Karan Healer and Counsellor technical experts for the purposes of analysis, research or studies. However, we will never ever share any sensitive Personal Information without your express prior consent. We reserve the right to share all your collected and stored data and personal information when the same is demanded by any legally competent authority or court, for verifying your identity to detect, investigate and prevent any incident of cyber fraud or cybercrime, or for due punishment and prosecution of such online offence.

We also request you to observe full secrecy and privacy of your website account every time you use the website. It is only you who is solely responsible for protecting the confidentiality of your identification, i.e. your website user name and password.

The Karan Healer and Counsellor assumes no responsibility or liability for their improper use of information relating to such usage of credit cards and/or debit cards by the User, whether online or offline.

11. Prohibited Content and Practices

To maintain a safe, respectful, and ethical environment, The Karan strictly prohibits certain types of content, conduct, and practices on its platform. Users must refrain from engaging in any activity that violates the spirit of guidance-based services, legal standards, or community ethics. The following are strictly prohibited:

Hate Speech

The Karan strictly prohibits and does not allow any form of hate speech for own and for others. This includes discriminatory, offensive, harassing, or abusive language directed toward individuals or groups based on race, caste, religion, gender, sexual orientation, ethnicity, disability, or personal beliefs. Hate speech can create a hostile and unsafe environment, undermining the supportive and positive nature of guidance-based services. By banning hate speech, The Karan ensures that all users can participate in sessions and interact on the platform without fear of verbal attacks, harassment, or discrimination.

Promotion of Violence

Users are forbidden from posting or sharing content that promotes violence, weapons, illegal activities, or harmful behavior. This includes instructions or encouragement to harm oneself, others, or society. Content promoting criminal activity, terrorism, or the use of weapons is strictly prohibited. The purpose of this rule is to ensure the platform remains a safe space and complies with legal standards. Encouraging violence not only violates ethical norms but may also result in legal consequences for the user.

Black Magic, Occult Practices, Voodoo, Witchcraft, and Unethical Rituals

The Karan does not practice or condone tantra, occult practices, black magic, witchcraft, or any harmful or unethical rituals. Users are prohibited from requesting, promoting, or distributing such content. These practices can be dangerous, misleading, and inconsistent with The Karan’s philosophy of safe, positive, and constructive guidance. This rule protects both the users and the platform from exposure to harmful, manipulative, or illegal practices. Violations of this rule may result in warnings, suspension, termination of access, or legal action against the user if necessary.

12. Breach and Termination

Right to Modify or Discontinue Services

The Karan reserves the right, at its sole discretion, to modify, suspend, discontinue, or alter any service, in whole or in part, including the User’s registered account, without prior notice. The Karan may or may not provide reasons for such action.

Breach of Terms

Any violation of the Terms of Usage shall result in the immediate suspension or termination of the User’s registration and/or access to the platform.

Grounds for Termination

Without limiting the generality of the foregoing, The Karan may terminate a User’s account and/or access to services under the following circumstances:

  • Failure to verify or authenticate registration details or other information provided by the User.
  • Where The Karan believes that the User’s actions may create legal liability for The Karan, other Users, or third-party service providers associated with the platform.
  • If The Karan determines that the User has submitted false, misleading, or fraudulent registration information.
  • If the User interferes with the functioning of the platform, the experience of other Users, or the administration of services.
  • If the User violates The Karan’s Privacy Policy or any other applicable policies.

Consequences of Termination

Upon termination, the User’s access to the services shall be revoked immediately. The Karan shall not be liable for any losses, damages, or inconvenience arising out of such termination.

To learn more about the termination and cancellation, you can also visit our cancellation policy.

14. Intellectual Property Rights and Recording Policy

Ownership of Content

All intellectual property on the The Karan website—including graphics, videos, text, trademarks, webinar recordings, call recordings, workshop materials, guides, digital content, social media content, and embedded content such as iframes—is the property of The Karan or its licensors.

Users are permitted to access, print, store, or display this content strictly for personal, non-commercial use. Any unauthorized reproduction, distribution, modification, republication, commercial exploitation, manipulation, embedding of content via iframes, or use of content in a misleading, fraudulent, or illegal manner, without prior written consent from The Karan, is strictly prohibited and may result in legal action.al manner, without explicit written consent is strictly prohibited and may result in legal action.

Content Usage & Restrictions

  • All materials, including workshop resources, guides, webinar recordings, social media content, and iframe-embedded resources, are licensed solely for personal use.
  • Users are prohibited from resale, redistribution, copying, reproduction, embedding in other platforms, or any commercial exploitation without prior written permission from The Karan.
  • Misuse or unauthorized sharing of content—including embedding via iframes or using content in a misleading or illegal way—may lead to legal action and permanent suspension of access.

Social Media

  • All official social media accounts of The Karan (including Instagram, Meta-associated platforms, YouTube, Snapchat, and others) and their content remain the exclusive intellectual property of The Karan.
  • Users may like, comment, share, or repost content only through platform-native features (such as share buttons, story reshares, or retweets).
  • Any commercial use of The Karan’s social media content—including but not limited to posts, reels, stories, concepts, captions, voiceovers, reviews, or graphics—for advertisements, promotions, business activities, or any misleading use in the name of The Karan is strictly prohibited.
  • Unauthorized reproduction, editing, or redistribution of social media content for commercial, misleading, or harmful purposes will be treated as a violation and may result in account suspension, takedown notices, and legal action as per Indian laws.

Recording of Sessions

  • For quality assurance, compliance, and service improvement, customer support calls and webinar sessions may be recorded. By using the website and services, users consent to such recordings.
  • All recordings remain the sole property of The Karan. They may not be reproduced, shared, embedded via iframes, distributed, or used for any unauthorized, illegal, or commercial purpose without explicit written consent from The Karan.
  • Recorded sessions are stored securely and are used exclusively for quality monitoring, staff training, compliance verification, and service improvement. The Karan never discloses the identity of participants, ensuring full confidentiality and protection of all personal information.

iFrames

Without prior approval and written permission, you may not create similar frames like our Webpages that alter in any way the visual presentation or appearance of the Website.

15. Limitation of Liability and Indemnity

Services are provided “as is” without guarantees or warranties. The Karan is not responsible for indirect, incidental, or consequential damages. Users agree to indemnify and hold harmless The Karan against claims, losses, or damages arising from misuse of services, violations of these Terms, or illegal activities. Outcomes depend on personal circumstances, effort, and belief, and cannot be guaranteed.

16. Privacy, Data Protection, and Confidentiality

At The Karan, we prioritize the protection of your personal information and are committed to maintaining confidentiality throughout our website & services.

Privacy and Data Usage

All personal data is collected and processed in accordance with The Karan’s Privacy Policy. We use your data only with your consent or as required by law. Cookies and analytics may be utilized to enhance user experience. Users are prohibited from attempting unauthorized access, hacking, or compromising website security.

Confidentiality

The Karan upholds the principle of strict confidentiality for all personal, sensitive, and session-related data. All discussions and personal information shared during counselling, healing, or wellness sessions are treated with the highest level of privacy and will never be disclosed, shared, or sold to third parties for commercial purposes without explicit user consent.

We never disclose your identity. While certain information—such as anonymized or aggregated data—may be used for cookies, analytics, service improvements, marketing insights, or promotional purposes, this data will never be linked to any individual user.

Exceptions to confidentiality apply only where disclosure is required by law, regulation, or court order. All staff, service providers, and partners are bound by confidentiality obligations to ensure that user information remains secure and protected at all times.

17. Policy Updates

The Karan reserves the right to update, amend, or revise these Terms at any time to reflect changes in legal requirements, services, or business practices. All revisions will be published on this page, with the most recent version marked as “Last Updated on 3 November 2025.” Updates are made without prior notice, and users are encouraged to review this page periodically. Continued use of the website or services after any modifications will constitute acceptance of the revised Terms.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do ensure that the information on this website is correct, we promise to ensure that the website remains available or that the material on the website is kept up to date.

Official Communication & Fraud Prevention

The Karan never initiates calls, messages, or conversations with customers or clients from any source. Communication from The Karan occurs only when a client engages through our official channels, including the phone number +91 7520000333 and email info@thekaran.in.

Any communication claiming to be from The Karan that originates from other numbers, emails, or sources is unauthorized, and The Karan is not responsible for any harm, scam, fraud, or misuse arising from such communications. Users should respond only to official communications from the above channels and report any suspicious activity immediately.

18. General Guidelines and Waiver

By using The Karan, users acknowledge that all guidance provided is based on experience and personal expertise. Recommendations, including remedies such as crystals or energy tools, should be followed diligently and with faith. The Karan is not responsible for any negative outcomes resulting from misuse or misunderstanding of guidance.

In the event of non-enforcement of specific breaches, The Karan retains all rights to enforce remedies or pursue legal action for future violations.

Contact

For any problems, users should note that continued use of the website or services constitutes acceptance of the updated Terms.

For support or inquiries, users may contact The Karan at info@thekaran.in. or by phone at +91 7520000333